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Operations/Departmental Manager

Apprenticeships we offer

Human Resource:

+44 (0) 203 883 1392


Education Department:
Head of Education

+44 (0) 203 883 1392


Operations/Departmental Manager

Apprenticeships we deliver

Designed for supervisors or managers looking to move to a more senior management role, this apprenticeship delivers a broad range of practical management knowledge and skills to give you the tools you need to develop further on your management journey.

Who is it for?

Middle Manager, Operations Manager, Regional Manager, Divisional Manager, Store Manager, Department Manager and a variety of specialist managers.

Employer Commitment:

An employer must be prepared to provide the learner with the opportunity to carry out work and be part of projects which will enable the learner to produce substantial evidence towards their qualification. In order to ensure the successful progression of the learner we request that employers participate in joint reviews of the learner’s progress at regular intervals throughout the apprenticeship. This ensures continued and positive progress through the apprenticeship. It will also provide the opportunity to discuss and agree on how any issues are to be resolved and how additional stretching and challenging activities can be built in.

Course Duration:

Minimum duration to gateway 12 months (this does not include EPA period)


Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.


Once the apprentice has completed all the required elements of the apprenticeship and their manager and Trainer Assessor agree that they are ready for the end-point assessment, they will progress through the Gateway to undertake their End Point Assessment.

Before progressing to the end-point assessment, apprentices must have: Achieved level 2 English and maths Functional Skills or GCSE grade 4-9/A*-C qualifications.

End Point Assessment

  • • Assessment method 1:
  •   Professional discussion, underpinned by a portfolio of evidence

  • • Assessment method 2:
  •   Project proposal, presentation and questioning

The Level 5 Operational/Departmental Manager:

The Knowledge and Skills element of the course will include:

Organisational performance – delivering results

  • • Operational management
  • • Project management
  • • Finance

Interpersonal excellence – managing people and developing relationships

Personal effectiveness – managing self

  • • Self-awareness
  • • Management of self
  • • Decision making


  • • Takes responsibility
  • • Inclusive
  • • Agile
  • • Professionalism

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